Storage Unit FAQs

This depends on how long you are storing with us and what size unit you require. Get your free no obligation quote today or speak to our friendly customer service team on 01709 718143 or email info@atriumstorage.co.uk for a personalised quote that suits your requirements.

Our team can advise how best to effectively use the space and will always try to make sure that you don’t take any more space than you need.

Yes. All customers are required to pay a refundable security deposit before storing. This starts at just £10 per unit and is dependent on the size unit you choose. Our storage specialists will explain the deposit options to you when you enquire with us or make a booking. For more information go to Contact Us

• Unlimited access to your unit 24 hours a day, 365 days a year
• Free parking at the facility
• Expert advice and 5 star customer service on-site during office hours. See here for office opening hours 
• Free use of our trolleys to easily load and unload your items
• Complimentary onsite Wi-Fi
• Global CCTV surveillance with your own personalised electronic access to gated premises
• Industry accredited and quality assured by full membership of Self Storage Association UK
• Onsite packing materials available to purchase during office hours. See here for office opening hours 

Booking your personal indoor storage unit at Atrium Self Storage is simple. All you will require is;

• One Photo ID (UK Passport/Driving Licence)
• One proof of UK address (e.g. utility bill)
• A credit or debit card for first payment
• Your bank details to set up a Direct Debit
• Copy of your insurance cover note if Atrium Self Storage cover not taken
• A padlock for your unit

Speak to our friendly customer service team on 01709 718143 or email info@atriumstorage.co.uk for a personalised quote that suits your requirements.

At Atrium Self Storage we make payment simple. All units are paid for on a monthly basis in advance by direct debit. We also will send you a detailed invoice statement per month for your records. Should you wish to cancel your unit, please give us 14 days written notice.

With Atrium Self Storage you are guaranteed safe, convenient, purpose built indoor storage with personalised electronic gated access and your own personal lockable unit. We have invested in state of art security and surveillance with global motion sensor CCTV including individual cameras per unit, monitored intruder alarms and fire detection systems.

Your storage unit is protected by your own personal padlock and only you retain the keys.

Once you are set up on the security system you can come and go as often as you like. Access is 24 hours a day, 365 days a year – free and unlimited so you have complete control over moving the items to and from your unit.

You can store for as long or as short a time as you need. Speak to our friendly customer service team on 01709 718143 or email info@atriumstorage.co.uk for a personalised quote that suits your requirements.

No – absolutely not! With our storage contracts, all units are paid for on a monthly basis in advance by direct debit. We also will send you a detailed invoice statement per month for your records. Should you wish to cancel your unit, please give us 14 days written notice. To discuss with our friendly team please go to Contact Us

We have a wide range of storage units available in many different sizes. Our smallest units are 25 square feet and our largest are 170 square feet. We also have many sizes in between. We’re sure to have something to meet your needs. See our Unit Size Guide for assistance on your storage size requirements or come along visit the storage site at Hellaby and one of our friendly team will show you the sizes we have available and advise you on your space requirements and the ideal room size for your needs. Contact Us for a free no obligation quote.

The amount of storage space you will require depends on what you need to store. We always aim to give you the correct size storage room for the items you are storing, so that you are not paying for space that you do not need. Have a look at our Unit Size Guide and Helpful Hints for more detailed information.

If you have any questions at all please Contact Us or visit the storage site at Hellaby and one of our team will show you the sizes we have available and advise you on your space requirements and the ideal unit size for your needs.

Of course. If you find the amount of things you have in storage has changed and you require either a smaller or larger unit at any point during your stay, provided we have availability you can change your unit whenever you wish. Speak to our friendly customer service team on 01709 718143 or email info@atriumstorage.co.uk for a personalised no obligation quote that suits your requirements.

You can pack your storage unit however you like – our staff are always on hand to advise you of the best way to pack your unit to make the most of the space you have. When considering what size unit you will need, don’t forget to stack the items in the unit. You’re only paying for the floor space, not the height. So the more things you can stack up, the less floor space you will use, and the less you will pay. Please have a read of Packing Tips on Helpful Hints 

See our Unit Size Guide for assistance on your storage size requirements. Contact Us anytime or visit the storage site at Hellaby and one of our friendly team will show you the sizes we have available and advise you on your space requirements and the ideal unit size for your needs.

It’s very simple, you can do this yourself or we can help you arrange removals, transport or van hire. We have plenty of parking spaces onsite for loading and unloading, roller shutter door access to the building, two lifts to the upper floor and plenty of trolleys on hand to make things easy!

We would love you to! Please feel free to come and visit us to see how everything works before you decide to store with us. Call our friendly team on 01709 718143 or email info@atriumstorage.co.uk to arrange a time and date that is convenient to you and we will be happy show you around the facility.

Please view our Office Opening Hours 

The goods in your storage unit remain your responsibility. You will be required to have insurance cover against loss or damage to your goods during the period of storage. Our storage specialists can provide great value insurance tailored to self storage when you enquire with us or make a booking. We use specialist insurers with knowledge of the self storage industry and customer needs, who can therefore handle and process any claims quickly and with minimum hassle.

You are welcome to take out your own insurance cover but since it is a requirement of the UK Self Storage Association then we will have to ask for evidence that you have this in place before you can move your things in. If you do choose to arrange insurance yourself all we require is a letter confirming that your goods are insured whilst in our storage facility.

Click here for a free no obligation quote 

All Atrium Self Storage units require a padlock to secure them. You can provide your own padlock or you can purchase a padlock from our reception area. If you are bringing your own padlock please check with the team that it is suitable for use. Please see here for our Office Opening Hours.

Yes, we sell a full range of boxes and packing materials at Atrium Self Storage. Our storage specialists will provide you will a full price list when you enquire with us or make a booking.

Anyone can buy our packing materials, you don’t need to be a storage customer to purchase anything from us. Speak to our friendly customer service team on 01709 718143 or email info@atriumstorage.co.uk for more details.

Yes. We have plenty of parking spaces onsite for loading and unloading, roller shutter door access to the building, two lifts to the upper floor and plenty of trolleys on hand to make things easy!

Once you have booked your unit and signed your contract you will be set up on the security system and can come and go as often as you like. Access is 24 hours 365 days a year, free and unlimited so you have complete control over moving the items to and from your unit.

Our Office Opening Hours can be found here. If you require office support outside of these hours please contact us and we will do our best to accommodate your request.

We will send you a reminder before this point and contact you to settle the payment before it becomes a problem. If however you do miss a payment, we will allow you 10 days to settle your outstanding amount. After this time you will be charged a penalty late charge, your unit will also be locked by us and your fob entry temporarily disabled until the account is settled. You will be informed in writing when this takes place, as per the terms of your Customer Agreement. We will be in contact to inform you of any further developments if the account remains outstanding.

If you lose your entry fob please contact us ASAP on 01709 718143. There is a charge of £10 for lost or unreturned entry fobs.

If you have lost the key to your padlock then we can cut your lock off should this be necessary – please don’t forget to provide a new padlock to secure your room afterwards. There is a £10 charge for lock cutting.

Yes. In accordance with the Self Storage Association UK you must not store (and you must not allow any other person to store) any of the following in the room:

• Food or perishable goods unless approved by us and provided that they are protected from and do not attract vermin;
• Plants, birds, fish, animals or any other creatures;
• Combustible, flammable, explosive or oxidising materials, liquids or gases e.g. paint, petrol, oil, cleaning solvents, gas cylinders, cellulose nitrate film, fireworks;
• Firearms, weapons, ammunition, explosives or the components thereof;
  chemicals, radioactive materials, biological agents; pollutants, toxic or hazardous materials or contaminated goods or other materials of a potentially dangerous nature;
• Any item which emits any fumes, smell or odour;
• Any illegal substances, illegal items or goods illegally obtained, including counterfeit goods, illicit (smuggled/counterfeit) tobacco, illicit alcohol, unlicensed medicines, unsafe goods (including toys, electrical items, cosmetics, fireworks);
• Compressed non-flammable gases without our written consent and in accordance with our specific requirements;
• Any item of high value requiring specialist storage (including without limitation jewellery, money, bullion, deeds, bonds, securities, stamps, antiques, fine art or fine wines);
• Tyres;
• Asbestos;
• Waste materials including any materials or goods for export deemed to be waste e.g. used electrical equipment (unless tested and certified for re-use), used vehicles or parts thereof.

No. In accordance with the Self Storage Association UK  we do not permit the use of storage units for anything other than storing items. Sleeping or attempting to live from our storage units is strictly prohibited and in breach of your terms and conditions of use.

If you have a voucher code please state this at the time of enquiry, via email, on your contact form or on the phone. T&Cs apply. Please note that all codes are valid for the 50% off the first 8 weeks, based on a minimum booking of 4 months. Only one voucher code can be used per customer and is only valid for new customers.